Privacy Policy
Last updated: 15 October 2026
At Dockleaf Cottages, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your personal data when you visit our website, enquire about a holiday or make a booking with us.
1. Personal Information We Collect
When you enquire about or book a stay with Dockleaf Cottages, we may collect the following information:
- Your name and contact details, including your address, telephone number and email address.
- Booking information, including your arrival date, length of stay, the cost of your holiday and payments made.
- Any other information you choose to provide that is relevant to your booking or stay.
We use a third-party booking system and a secure third-party payment provider to manage reservations and payments. We do not store your full payment card details ourselves.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and manage your booking.
- Communicate with you about your reservation and stay.
- Arrange services necessary to fulfil your booking.
- Meet our legal, accounting and regulatory obligations.
- Manage and improve our website and understand how visitors use it, where permitted by applicable cookie and data protection rules.
We process personal information where necessary to fulfil a contract with you, comply with legal obligations, pursue legitimate interests where appropriate, or on the basis of your consent where required.
We do not sell your personal information to third parties.
3. Cookies and Website Analytics
Our website uses cookies to remember your cookie choice. If you accept analytics cookies, we use Google Analytics to understand how visitors use the website and improve it. Google Analytics will not run unless you accept. You can change your choice at any time through the Cookie settings link on our website. You can also block or delete cookies through your browser settings.
4. Sharing Your Personal Information
We may share relevant personal information with trusted third-party providers where necessary to manage your booking and provide our services. These may include our booking system provider, payment provider and other service providers involved in delivering your stay.
We may also disclose information where required by law or to meet our legal obligations.
We do not sell your personal information or share it with third parties for their own marketing purposes.
5. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Where we use third-party service providers, we take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.
6. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this policy, including managing bookings, resolving queries and meeting legal and accounting requirements.
The length of time we retain information depends on its nature and purpose. When information is no longer required, we will securely delete it or anonymise it where appropriate.
7. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request the deletion of your personal information in certain circumstances.
- Ask us to restrict or object to certain processing.
- Request a copy of certain personal information in a portable format.
- Withdraw your consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions. We may need to retain certain information to meet our legal obligations.
If you have concerns about how we handle your personal information, you can contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before providing personal information.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, website or legal requirements. The latest version will be published on our website with the date of the most recent update.
10. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact:
Dockleaf Cottages